Overview

Overview

A well supported SolarWinds makes all the difference, and it’s important to get the right support when you need it. Keep your operations flowing with our continued assistance. You’ll be dealing with the same dedicated engineer assigned to your account for all other services you may have availed of.

Having the same dedicated engineer for all services means you don’t have to bring them up to speed with your environment for a support issue, resulting in a faster resolution times.

We can also assist with your annual renewal or the acquisition of new licenses.

Features

Features

Investigation

We will promptly and thoroughly investigate any issues you may come across with your SolarWinds and won’t give-up until solved.

Ticket Help

We can also assist you with support tickets that you may have with SolarWinds Support. This can happen from time to time, but we have your back.

Licenses

We can assist with acquiring licenses for any additional SolarWinds products. If you have something in mind, we can discuss the benefits of it.

Renewals

Need help with your SolarWinds renewal? Is the cost too high? Are you open to a different package? We can also assist with this.

Support

benefits

  • Prompt investigation

  • Reduce time spent on issues

  • Avoid system downtime

  • Ensure licenses match needs & budget

Support

benefits

  • Prompt investigation

  • Reduce time spent on issues

  • Avoid system downtime

  • Ensure licenses match needs & budget

frequently asked questions

Via email, a screen share session (such as our Webex), or a VPN of the client’s choosing.

Yes, we allocate a dedicated SolarWinds Certified engineer to every support account.

Our Support covers all paid SolarWinds products.

9am – 6pm, Monday to Friday. We are also looking at expanding this coverage. 

Depending on the requirements. Please get in touch and we’ll do our best to provide a custom Support plan to suit your business needs.

Other SolarWinds Services